Industry Solution

The operational platform for telecom customer service

Altores connects your conversational operations to BSS and CRM systems, with AI collaborators that retrieve subscriber data, trigger service actions, and escalate to human agents — all from a single operational environment. Sovereign deployment available for national operators.

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The Challenge

Telecom operators face mounting pressure

SLA pressure

Response time commitments with growing ticket volume and limited headcount.

Multilingual demand

Subscribers expect support in their language across multiple channels.

Complex escalations

Technical issues require rapid handoff between AI, L1, and L2 support tiers.

How the Altores platform fits your operations

Instant AI triage

Automatically classify and route incoming requests based on intent, urgency, and subscriber profile — before a human agent sees the ticket.

Omnichannel operational workspace

Handle web chat, WhatsApp, email, and voice from a single AI-powered workspace. Every channel, one environment.

BSS/CRM integration — augment, not replace

Altores connects to your existing BSS, CRM, and ticketing systems rather than replacing them. AI collaborators retrieve subscriber data and trigger actions like plan changes, service activations, and billing inquiries directly from conversations.

Intelligent escalation with full context

Seamlessly transfer complex cases to human agents with the full conversation context, retrieved subscriber data, and any actions already taken — no repeat explanations.

Sovereign deployment for national operators

For operators subject to national data residency requirements, Altores Intelligence can run entirely within your jurisdiction via the Sovereign AI Platform — fully in-country, fully compliant.

Case Study

Monaco Telecom deploys Altores for 24/7 AI support

The national operator launched its AI-powered virtual collaborator — delivering instant answers across web and WhatsApp, fully developed in Monaco. The system integrates directly with Monaco Telecom's existing support workflows and escalates to human agents when needed.

24/7

Always-on support

2

Channels (web + WhatsApp)

GDPR

Fully compliant

Visit Monaco Telecom

Ready to transform your telecom operations?

Join operators who have made Altores their central operational layer for customer interactions, data, and AI-powered workflows.

Book a demo