Live — Altores

The support platform
your AI runs

Every customer channel in one inbox. Altores Intelligence handles frontline interactions autonomously. Coworker makes your agents faster.

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10channels in one inbox
GPT-5class models by default
GDPRcompliant, EU-hosted

Altores Intelligence

Your AI handles the front line

The customer-facing AI layer built into the platform. It reads every incoming message, reasons over your knowledge base, takes action, and resolves queries end-to-end — across every channel, in any language.

Auto-reply across all channels

Every incoming message — WhatsApp, live chat, email, Instagram, Telegram — gets an immediate, intelligent reply. No waiting queues. No human required for routine queries.

Instant replies on 10+ channels
Handles any language automatically
Consistent tone across all inboxes
24/7 — no shift limits
Coworker

Your AI work partner

Ask Coworker anything — or pick a prompt to get started.

Try these prompts

Ask Coworker…

Coworker

An AI partner for every agent

Coworker lives in the conversation sidebar and works alongside your agents. It doesn't replace them — it makes them faster, sharper, and more consistent across every interaction.

In-context, not in the way

Available directly in the conversation panel. No tab-switching, no copy-pasting.

Reasoning transparency

"Show steps" lets agents see the AI's reasoning chain before acting on a suggestion.

Threaded sessions

Each Coworker session is independent. Start a new thread for any conversation without losing prior context.

Customisable tone & instructions

Coworker follows the same response guidelines and scenarios configured for the AI assistant.

Omnichannel Inbox

Every channel. One workspace.

Conversations from all 10 channels land in the same unified inbox, with priority, SLA status, labels, and assignee visible at a glance.

Live Chat

Embeddable website widget

WhatsApp

3 providers: Meta, Twilio, 360Dialog

Email

SMTP/IMAP, Microsoft & Google OAuth

Instagram

DMs, story replies, mentions

Facebook Messenger

Human agent mode included

Telegram

Full bot integration

SMS

Via Twilio or Bandwidth

Voice

Incoming & outgoing via Twilio

LINE

Full LINE API integration

TikTok

TikTok DMs

SLA tracking

First response time, next response time, and resolution time with live status badges — FRT due, NRT missed, RT breached.

Automation engine

5 trigger types, 15+ condition attributes, 15+ actions. Route, assign, label, escalate, snooze, send webhooks — automatically.

CSAT & conversation quality

Automatic satisfaction surveys after resolution. Internal review notes per response on Business and Enterprise plans.

Included service

We don't just give you the platform.
We run the setup.

Most AI platforms hand you tools and documentation. We do the full data engineering work — so your team goes live ready to operate, not ready to learn.

Talk to an engineer
01

Channel integration

We connect every channel — WhatsApp embedding, email routing, live chat setup — directly into your infrastructure.

02

Knowledge base construction

We build and structure your knowledge groups: scraping docs, uploading PDFs, connecting your Help Center, tuning retrieval accuracy.

03

AI configuration

We configure Altores Intelligence per use case: guardrails, scenarios, response tone, custom tools, handoff triggers, and escalation logic.

04

Testing & validation

Every flow is tested end-to-end — automated replies, handoffs, SLA rules, automation triggers — before any customer sees it.

05

Team training

We run hands-on sessions with your agents and admins: inbox navigation, Coworker usage, automation management, and reporting.

Analytics & Reporting

Full visibility on AI and human performance

Bot Reports

Total conversations handled by AI, resolution rate, handoff rate, and response count.

CSAT Reports

Customer satisfaction score, response rate, rating distribution, and internal review notes.

SLA Reports

Hit rate, missed first response and resolution times, filterable by policy, agent, or inbox.

Agent Reports

Per-agent breakdown: messages, response time, resolution count, waiting time.

Conversation Reports

Total volume, messages in/out, avg. first response and resolution time over any date range.

Live Overview

Real-time open/unattended/unassigned counts, agent statuses, and traffic heatmap.

All reports are downloadable as CSV. Date range filters: 7 days to custom range.

Integrations

Plugs into your existing stack

Slack

Sync conversations, reply from Slack

Shopify

View & manage orders inline

Linear

Create and link issues from conversations

Dialogflow

NLP chatbot automation layer

Google Translate

Real-time message translation

Dyte

In-conversation video calls

OpenAI

Editor AI assist (customer's own key)

Webhooks

10 event types, any HTTP endpoint

Dashboard Apps

Embed internal tools with full context

Stripe

Billing and credit top-ups

Need a custom integration? Use the Dashboard Apps or Webhook connectors to embed any internal tool or external system with full conversation context.

1. Annual volume

Chat, email, phone, etc. Enter your estimated annual volume.

2. Conversation split

Drag the slider to split conversations between AI-handled and direct human escalation.

AI-handled: All interactions are processed by the bot.

Direct human escalation: When the user wants to be put in contact with an agent as quickly as possible.

AI-handled: 80 %
Human escalation: 20 %

3. Average interactions per conversation

How many interactions (message + AI response) typically occur for each conversation type?

One interaction = one message to the AI + one AI response. For escalation conv., count AI exchanges before human transfer.

Partners report 3 to 4 interactions for AI-handled. Enter the average for each type below.

4. Credits per interaction type

Credits consumed per interaction. Fixed rates.

Simple Q&A

2

credits

Q&A + CRM

3

credits

Q&A + Escalation

3

credits

5. Interaction mix (AI-handled conversations)

Among AI-handled interactions, what share is Simple Q&A, CRM, or escalation?

These three types consume different credits: Simple Q&A (2), Q&A + CRM (3), Q&A + Escalation (3).

Why escalation here? Even AI-handled conv. have interactions where the user requests a transfer. That share is what this mix reflects.

Simple Q&A
60 %
Q&A + CRM
25 %
Q&A + Escalation
15 %

Documentation & Guides

Everything you need, documented

Deployment Infrastructure

15 articles

Getting Started

8 articles

Conversational Operations

20 articles

Enterprise Governance

4 articles

Analytics & Reporting

3 articles

Frequently Asked Questions

Support Portal is Altores' AI-powered omnichannel support platform. It centralises every customer channel — WhatsApp, email, live chat, Instagram, Telegram, SMS, voice, and more — in one unified inbox, with Altores Intelligence handling frontline interactions autonomously and Coworker assisting your agents in real time.
Altores Intelligence is the customer-facing AI layer built directly into the platform. It automatically replies to incoming messages across all channels, resolves queries end-to-end using your knowledge base, and hands off to a human agent — with a full summary — when needed. It runs on GPT-5 class models by default.
Coworker is your agents' AI assistant, always available in the conversation sidebar. It can summarise a conversation instantly, draft a reply, rate the conversation quality, surface high-priority tickets, and pull contact details — all in seconds without switching tools.
When Altores Intelligence cannot resolve a query, it hands off automatically. It detects the customer's language, translates the handoff message, and posts a private AI Handoff Summary for the receiving agent — so there are no repeat explanations and no lost context.
Support Portal handles 10 channels: live chat widget, WhatsApp (Meta Cloud API, Twilio, 360Dialog), email (SMTP/IMAP, Google, Microsoft), Facebook Messenger, Instagram (DMs, story replies, mentions), Telegram, SMS (Twilio/Bandwidth), voice calls (Twilio), LINE, and TikTok DMs.
No. Altores provides a full data engineering service — we handle every step from channel integration and knowledge base setup, to AI configuration, SLA policy design, automation rules, testing, and team training. Your team goes live ready to operate, not ready to learn.
Credits are consumed per AI interaction — every message handled by Altores Intelligence uses one or more credits depending on the AI model selected. Human-escalated conversations do not consume credits. Monthly plan credits refresh each billing cycle; additional credits can be topped up at any time.
Yes. Support Portal is fully GDPR compliant. All data is hosted in Europe by default. The platform supports optional on-premise deployment, full audit logs, contact data deletion, conversation data retention policies, and 2FA/SAML SSO for access control.

Start with Support Portal

We handle the full setup — channels, knowledge base, AI configuration, testing, and team training. Your team goes live ready.

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