This Privacy Policy explains how Altores ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our AI services, automation tools, software suites, and related offerings. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1.Who We Are
Altores is a Monaco-based company specializing in AI agents, automation services, and software suites. We are committed to GDPR compliance and protecting the personal data of our users and clients.
2.Information We Collect
2.1 Personal Data You Provide
We collect personal information that you voluntarily provide when you interact with our services, including:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Credentials: Username, password, and other authentication details.
- Business Information: Company name, job title, industry, and other professional details.
- Payment Information: Billing details and payment-related data necessary to process transactions.
- Communications: Messages, feedback, and other content you send to us.
2.2 Information Collected Automatically
When you use our website or services, we may automatically collect certain information, including:
- Device and Usage Information: IP address, browser type, operating system, device identifiers, and how you interact with our services.
- Cookies and Similar Technologies: We use cookies and similar technologies as described in our Cookie Policy.
- Log Data: Server logs, access times, pages viewed, and other diagnostic information.
2.3 Information from Third Parties
We may receive information about you from third-party sources, such as:
- Analytics Providers: Aggregated or anonymized data about your use of our services.
- Social Media Platforms: If you connect your account or interact with us through social media, we may receive profile information in accordance with your privacy settings.
2.4 Information Through Hosted Software
When you use our hosted software solutions, we may process:
- User Content: Data, files, and other content you upload, create, or process through our services.
- Meta-Data: Information about how you use the software, configurations, and usage patterns.
- Our Role as Processor: When we process personal data on behalf of our clients, we act as a data processor. Our clients remain the data controllers and are responsible for ensuring lawful processing.
- Data Retention and Security: We retain and secure such data in accordance with our agreements with clients and applicable law.
- Client Responsibilities: Clients are responsible for obtaining necessary consents and ensuring their use of our services complies with applicable data protection laws.
3.How We Use Your Information
We use your information for the following purposes:
- To Provide Our Services: To deliver, operate, maintain, and improve our AI services, automation tools, and software suites.
- To Communicate With You: To respond to your inquiries, send service-related notices, and provide customer support.
- To Improve Our Services: To analyze usage patterns, conduct research, and develop new features and functionality.
- To Comply With Legal Obligations: To fulfill our legal and regulatory obligations, including as described in our Terms of Service.
- For Marketing: With your consent where required, to send you promotional communications about our products, services, and events.
4.Legal Basis for Processing
For individuals in the European Economic Area (EEA), the United Kingdom, and Switzerland, we process your personal data based on the following legal grounds under the GDPR:
- Consent (Article 6(1)(a)): Where you have given clear consent for us to process your personal data for a specific purpose.
- Contract (Article 6(1)(b)): Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal Obligations (Article 6(1)(c)): Where processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests (Article 6(1)(f)): Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
6.International Data Transfers
Altores is based in Monaco. Your personal data may be transferred to, stored, and processed in countries outside your country of residence. When we transfer personal data from the EEA, UK, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.
7.Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal, regulatory, and contractual obligations. Our retention decisions are based on factors including:
- Relationship Duration: The length of time we maintain an ongoing relationship with you.
- Legal Requirements: Legal, regulatory, or contractual obligations that require us to retain data for a specified period.
- Legal Position: The need to retain information to establish, exercise, or defend legal claims.
8.Your Rights & Choices
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Access: The right to request access to the personal data we hold about you.
- Rectification: The right to request correction of inaccurate or incomplete personal data.
- Erasure: The right to request deletion of your personal data in certain circumstances.
- Restriction: The right to request that we restrict the processing of your personal data in certain circumstances.
- Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Object: The right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: Where we rely on your consent, the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the Contact Us section below.
9.Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
10.Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data without parental consent, please contact us, and we will take steps to delete such information.
11.Third-Party Links
Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
12.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13.Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
You also have the right to lodge a complaint with a data protection authority in your country of residence if you believe that our processing of your personal data violates applicable law.